COOKIE POLICY
Last updated: 5 December 2024
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
We also use similar technologies such as pixels, web beacons, and local storage, which function in a similar way. In this policy, we refer to all these technologies as "cookies".
2. How We Use Cookies
We use cookies for the following purposes:
2.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionality such as:
- User authentication and session management
- Security features and fraud prevention
- Load balancing and server management
- Remembering your cookie consent preferences
These cookies cannot be disabled as the website cannot function without them.
2.2 Performance & Analytics Cookies
We use Google Analytics to help us understand how visitors use our website. These cookies collect anonymous statistical information including:
- Pages visited and time spent on each page
- Error messages encountered
- How users navigate through the site
- Device and browser information
- Geographic location (country/city level, not precise)
- Traffic sources (how you found our website)
Google Analytics uses cookies including _ga, _gid, and _gat to distinguish users and throttle request rates. This data helps us improve our website and services. Google may also use this data in accordance with their own privacy policy.
2.3 Functionality Cookies
These cookies remember your preferences to provide enhanced features:
- Language and region preferences
- Display settings (e.g., dark mode)
- Previously viewed items
- Form data for convenience
2.4 Marketing Cookies
These cookies are used to deliver relevant advertisements and track their effectiveness:
- Measuring ad campaign performance
- Limiting how often you see an ad
- Personalising content and ads
- Sharing data with advertising partners
3. Cookies We Use
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| session_token | Site Samurai | User authentication | Session | Necessary |
| csrf_token | Site Samurai | Security | Session | Necessary |
| cookie_consent | Site Samurai | Cookie preferences | 1 year | Necessary |
| _ga | Google Analytics | Distinguishes unique users | 2 years | Analytics |
| _gid | Google Analytics | Distinguishes users for each session | 24 hours | Analytics |
| _gat | Google Analytics | Throttles request rate | 1 minute | Analytics |
| intercom-* | Intercom | Live chat support | Various | Functionality |
| _fbp | Advertising | 3 months | Marketing |
4. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:
- Google Analytics: Web analytics service (Privacy Policy)
- Stripe: Payment processing (Privacy Policy)
- Intercom: Customer support (Privacy Policy)
- LinkedIn: Advertising and analytics (Privacy Policy)
5. Managing Your Cookie Preferences
5.1 Our Cookie Banner
When you first visit our website, you will see a cookie banner that allows you to accept or customise your cookie preferences. You can change these preferences at any time by clicking "Cookie Settings" in the footer.
5.2 Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored
- Delete individual cookies or all cookies
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
Here are links to cookie management instructions for common browsers:
5.3 Opt-Out Links
You can opt out of certain third-party cookies directly:
6. Impact of Disabling Cookies
If you choose to disable cookies:
- Some features of the website may not function properly
- You may need to log in more frequently
- Your preferences may not be remembered
- You may still see ads, but they may be less relevant
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top indicates when changes were made.
8. Contact Us
If you have questions about our use of cookies, please contact: