TERMS & CONDITIONS
Last updated: 5 December 2024
1. Introduction
These Terms and Conditions ("Terms") govern your use of the Site Samurai platform and services. Site Samurai is a trading name of ZANZERO INVESTMENTS LTD, a company registered in England and Wales under company number 15409277 ("we", "us", "our").
By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, you must not use our services.
2. Definitions
- "Platform" means the Site Samurai web application, mobile applications, and related services
- "User" means any individual who accesses or uses the Platform
- "Organisation" means the company or entity that subscribes to our services
- "Administrator" means a User with administrative privileges for an Organisation
- "Content" means data, documents, and information uploaded to the Platform
- "Subscription" means the paid access to the Platform under a chosen plan
3. Account Registration
3.1 Eligibility
To use our Platform, you must:
- Be at least 18 years of age
- Have the authority to bind your Organisation to these Terms
- Provide accurate and complete registration information
3.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorised access
4. Subscription and Payment
4.1 Subscription Plans
We offer various subscription plans as detailed on our pricing page. Features and limitations vary by plan.
4.2 Payment Terms
- Subscriptions are billed in advance on a monthly or annual basis
- All prices are in GBP and exclusive of VAT unless stated otherwise
- Payment is due upon invoice or automatically charged to your payment method
- We reserve the right to change prices with 30 days' notice
4.3 Free Trial
We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless cancelled.
4.4 Refunds
Annual subscriptions may be eligible for a pro-rata refund within 14 days of purchase if you are not satisfied. Monthly subscriptions are non-refundable.
5. Acceptable Use
You agree not to:
- Use the Platform for any unlawful purpose
- Upload malicious code, viruses, or harmful content
- Attempt to gain unauthorised access to our systems
- Interfere with or disrupt the Platform's operation
- Use automated systems to access the Platform without permission
- Resell, sublicense, or redistribute the Platform
- Remove or alter any proprietary notices
- Use the Platform in violation of any applicable laws or regulations
See our full Acceptable Use Policy for more details.
6. Your Content
6.1 Ownership
You retain ownership of all Content you upload to the Platform. By uploading Content, you grant us a licence to store, process, and display it as necessary to provide our services.
6.2 Responsibility
You are solely responsible for your Content and must ensure it:
- Does not infringe any third-party rights
- Is accurate and not misleading
- Complies with all applicable laws
6.3 Backup
While we take reasonable steps to protect your Content, you are responsible for maintaining your own backups.
7. Intellectual Property
The Platform, including its design, features, and underlying technology, is owned by ZANZERO INVESTMENTS LTD (trading as Site Samurai) and protected by intellectual property laws. You are granted a limited, non-exclusive licence to use the Platform for your business purposes during your subscription.
8. Third-Party Integrations
The Platform may integrate with third-party services. Your use of such integrations is subject to the third party's terms and privacy policies. We are not responsible for third-party services.
9. Limitation of Liability
9.1 Service Availability
We aim to provide 99.9% uptime but do not guarantee uninterrupted access. We are not liable for any downtime or service interruptions.
9.2 Exclusions
To the maximum extent permitted by law, we exclude liability for:
- Indirect, consequential, or incidental damages
- Loss of profits, revenue, or data
- Business interruption
- Actions or omissions of third parties
9.3 Cap on Liability
Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.
9.4 Statutory Rights
Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence or fraud.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the Platform, your Content, or your breach of these Terms.
11. Termination
11.1 By You
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
11.2 By Us
We may suspend or terminate your access if you:
- Breach these Terms
- Fail to pay fees when due
- Engage in fraudulent or illegal activity
11.3 Effect of Termination
Upon termination, your access to the Platform will cease. You may request an export of your data within 30 days of termination.
12. Data Protection
Where we process personal data on your behalf, we act as a data processor. We will process such data only in accordance with your instructions and our Privacy Policy. For details on how we handle personal data, please see our Privacy Policy.
13. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party and to use such information only for the purposes of these Terms.
14. Changes to Terms
We may modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect. Continued use of the Platform after changes constitutes acceptance of the new Terms.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced, constitute the entire agreement between you and us.
15.2 Severability
If any provision is found unenforceable, the remaining provisions will continue in effect.
15.3 Waiver
Failure to enforce any right does not constitute a waiver of that right.
15.4 Assignment
You may not assign these Terms without our consent. We may assign our rights and obligations to an affiliate or successor.
16. Governing Law and Disputes
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.